Key Features:

• AI-Powered Automation: Automates common guest requests like booking adjustments, check-ins, and inquiries, freeing up hotel staff for more complex tasks.
• Seamless WhatsApp Integration: Offers guests an intuitive and familiar platform for communication, eliminating the need for app downloads.
• 24/7 Availability: Provides round-the-clock support, ensuring guests receive prompt assistance regardless of the time.
• Smart Upselling: Leverages AI-powered recommendations to suggest additional amenities and services, driving revenue growth.
• Customizable Functionality: Tailors responses to specific guest inquiries, delivering a personalized and efficient experience.
• Integrated Ecosystem: Seamlessly connects with existing hotel systems (PMS, CRM, CRS) for a unified guest service platform.

Use Cases:

• Guest Support: Handle routine inquiries, booking changes, and check-in/check-out requests.
• Operational Efficiency: Automate repetitive tasks, allowing staff to focus on high-value interactions.
• Enhanced Guest Experience: Provide personalized recommendations and assistance throughout the guest journey.
• Revenue Optimization: Drive upselling opportunities by strategically offering relevant amenities and services.

Target User:

Viqals Virtual Concierge is designed for hotels of all sizes seeking to enhance guest satisfaction, streamline operations, and maximize revenue. It empowers hotels to:

• Improve Guest Engagement: Provide a seamless and convenient communication channel for guests.
• Optimize Staff Productivity: Reduce administrative burdens and free up staff for personalized interactions.
• Boost Revenue Streams: Generate additional revenue through smart upselling and cross-selling.

Summary:

Viqals Virtual Concierge is an innovative AI-driven solution that transforms the guest experience and optimizes hotel operations. By seamlessly integrating with existing systems and offering 24/7 availability, the tool provides an intuitive and personalized guest service experience while enhancing efficiency and maximizing revenue potential.