Knowmax: The Omnichannel Knowledge Management Platform for Enhanced Customer Experience

Overview:

Knowmax is an omnichannel knowledge management platform designed to improve customer engagement. It empowers customer experience (CX) teams and digital channels with AI-powered knowledge management capabilities. Created by customer experience professionals at KocharTech, a 4000+ member contact center BPO, Knowmax is transforming information into actionable knowledge.

Features:

1. Omnichannel KM Platform: Knowmax is an omnichannel knowledge management platform.
2. Improves Customer Engagement: It improves customer engagement by empowering CX teams and digital channels.
3. AI-Powered: Knowmax is powered by AI.
4. Single Source of Truth: It creates a single source of truth, ditching siloed knowledge.
5. Interactive Interface: Knowmax has an interactive interface.

How it Works:

1. Connect: Connect to Knowmax’s omnichannel KM platform.
2. Engage: Improve customer engagement by empowering CX teams and digital channels.
3. Empower: Empower your business with AI-powered knowledge management capabilities.
4. Unify: Create a single source of truth by ditching siloed knowledge.
5. Interact: Use Knowmax’s interactive interface for better collaboration.

Customer Companies Statistics:

• Trusted Users: Knowmax is trusted by leading brands across Telecom, Banking, E-Commerce, Utilities, and more.
• Work Done: Knowmax has successfully handled over 3.7 million transactions via chatbots.
• Products: Knowmax offers products in Decision Trees, Visual Guides, Support Articles, FAQs, Content Authoring, and Analytics.
• Market Presence: Knowmax has a strong market presence as a knowledge management platform.
• Tools: Knowmax provides tools for creating and managing knowledge.