Hotel Management Platform Canary Secures $80M Series D Led by BPC, YC, and Insight Partners

Canary, a leading hotel guest management platform, has announced the successful completion of an $80 million Series D funding round. The investment was spearheaded by Brighton Park Capital, with significant participation from existing investors including Y Combinator, Insight Partners, and Fidelity.

Founded in 2018 by Harman Singh Narula and SJ Sawhney, Canary aims to revolutionize hotel operations by digitizing and automating guest interactions. To date, the company has raised nearly $180 million, reflecting strong investor confidence in its vision and execution.

“Running a hotel is increasingly complex,” Harman Singh Narula told TechCrunch. “Guest expectations are constantly evolving, and staffing shortages continue to strain operations. We felt the hotel market was underserved by technology and that modern solutions could help hoteliers elevate the guest experience, improve profitability, and operate more efficiently.”

Canary offers a comprehensive product suite designed to streamline every stage of the guest journey, from initial booking to post-departure engagement. Key features include mobile check-in/check-out, digital concierge services via text, and AI-powered assistance through voice, web, and messaging platforms. The AI leverages LLMs to provide instant responses and personalized support.

“The guest’s user experience is completely customized and branded for each hotel,” Singh Narula explained. “So, as a guest, you may not know that Canary helped enable your travel experience. With that said, if you’ve stayed in hotels recently, odds are you’ve utilized Canary as we now work with 20,000 hotels across 100-plus countries.” Notable clients include Rosewood Hotels, Marriott, Best Western, and Wyndham.

While Canary faces competition from other management software companies like Cloudbeds and Revinate, it distinguishes itself through its comprehensive suite of tools and focus on personalized guest experiences.

According to Singh Narula, the fundraising was opportunistic, capitalizing on strong investor interest. “While we weren’t actively fundraising, the opportunity emerged to bring in the right partners with strong alignment on vision, values, and where we’re headed,” he said.

The newly acquired capital will be strategically deployed to fuel company growth and expand its workforce.

“We see travel as one of the most powerful ways people connect with the world,” he said. “We believe Canary has an important role to play in making those experiences more personal, more memorable, and more meaningful.”