Supercharge Your Support Team with Caffeinated CX

Overview:

Caffeinated CX is an AI-powered tool that empowers support teams to handle customer inquiries efficiently. It’s trusted by over 500 leading companies, handling over 1.1 million tickets and 2 million email responses per month. Caffeinated CX is designed to streamline and automate support processes, saving valuable time and effort for customer service representatives.

Features:

1. Autodraft Responses: Caffeinated CX can automatically draft responses to incoming inquiries.
2. Auto Triage Tickets: It can automatically categorize and prioritize tickets.
3. Macro Suggestions: The AI suggests the most relevant Macro based on the customer’s question.
4. Commerce Integration: It can connect to any commerce stack or CRM.
5. Multilingual Support: Caffeinated CX can work in over three dozen languages.

How it Works:

1. AI Training: Caffeinated CX trains its AI using your knowledge center, website, and more.
2. Integration: It can plug into any support software to start supercharging your customer success team.
3. AI Responses: The AI knows how to respond to a customer’s inquiry based on how your team has responded in the past.
4. Continuous Learning: The AI is always learning and adjusting based on your knowledge center, support rules, tickets, and more.

Customer Companies Statistics:

• Trusted Users: Caffeinated CX is trusted by over 500 leading companies.
• Work Done: It handles over 1.1 million tickets and 2 million email responses per month.
• Products: Caffeinated CX offers a suite of tools for customer experience management.
• Market Presence: It has been named the AI customer support chatbot.
• Tools: Caffeinated CX integrates with all major support softwares.